Money back guarantee
Assurance for our clients
Guarantee / Initial stages of design
A guarantee to give you the assurance to pay for our services
For some paying up front will seem like a leap of faith, but there are reasonable and sound reasons for doing so. I also understand there are many circumstances in which a contract may need to be cancelled.
In the event that you have paid for the services but do not wish to continue, before work has commenced, I can offer a 95% refund.
In the event that you do not wish to continue with the service during the first design stage, I can offer a 75% refund as follows:
- If you wish to terminate the service at any point during the initial design stage – that is; up until the point of choosing to develop a chosen design, please let me know by email.
- I will contact you to get feedback on the designs and the service before the refund can be issued.
- Once I move on to developing a design, I offer no refunds.
- All artwork and images sent to clients, remains the intellectual property of Design Elements until such time as Design Elements has sent official notification of transfer of rights.
- Any infringement of Design Elements’s copyright will be actively pursued through legal channels.